Help Centre

Frequently Asked Questions

Everything you need to know about 365apk — from account registration and deposits to game guides, bonuses and responsible gambling tools. All answers written in plain English for Pakistani users.

24 questions answered
5 topic categories
English language
18+ adults only

What This FAQ Covers

The 365apk FAQ is organised into five focused topic areas so you can find relevant answers quickly without reading through unrelated sections.

Account & Registration

Understand what 365apk is, who can use it, minimum age requirements, how to contact support and what to expect from the registration process on third-party operator platforms.

Deposits & Withdrawals

Learn about payment methods familiar to Pakistani users — including Easypaisa, JazzCash, Raast, HBL and UBL — deposit timelines, withdrawal processes and minimum amounts in PKR.

Games & How to Play

Guides covering casino game types, sports betting basics including cricket and PSL markets, live dealer casino explained, how odds work and the difference between RNG and live games.

Bonuses & Promotions

Plain-language explanations of welcome bonuses, wagering requirements, bonus expiry, free bets and what promotions are available to existing players versus new registrations.

Security & Responsible Gambling

Information on KYC and CNIC verification, data privacy, self-exclusion, deposit and loss limits, and what to do if gambling is becoming a problem — including guidance for Pakistani users.

Can't Find Your Answer?

If your question is not covered here, contact the 365apk support team directly at [email protected]. Support is available 24/7 in English, with Urdu assistance available on request.

Account & Registration

5 questions

365apk is an independent, English-language online betting and casino information platform designed for Pakistani users. We publish guides, game explanations, betting strategy overviews and responsible gambling resources. We do not operate a casino or sportsbook and do not accept wagers or deposits directly. All content is purely for informational purposes.

No. All informational content on the 365apk platform is freely accessible without registration. You can read guides, browse game explanations and explore responsible gambling resources without creating any account. If you wish to actually place bets or play casino games, you would need to register directly with a third-party operator of your choice.

You must be at least 18 years old to use this platform or access any gambling service — or the higher minimum age required by the applicable operator or license jurisdiction. This is a strict requirement. Minors are not permitted to access gambling-related content or services under any circumstances. Parents and guardians should use parental control tools to prevent underage access.

The 365apk information platform is accessible online and is written in English specifically for Pakistani users in cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, users in Pakistan should be aware that gambling may be restricted or prohibited under local law, including the Prevention of Gambling Act 1977. Always verify your legal position before engaging with any gambling operator.

You can reach the 365apk support team by emailing [email protected]. Our team is available 24 hours a day, 7 days a week and responds in English. Urdu-language assistance is also available on request. Please include a brief description of your query in your subject line so we can direct your message to the right team promptly.

Deposits & Withdrawals

5 questions

Pakistani users commonly reference payment options such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah when discussing deposits and withdrawals on betting platforms. These are mentioned on 365apk as familiar references only. We do not claim that any of these providers support, endorse or are affiliated with gambling operators. Always check directly with your chosen operator which payment methods they accept.

Deposit processing times vary by payment method and operator. Digital wallet transfers via services familiar to Pakistani users — such as mobile wallet payments — are typically credited within minutes. Bank transfers may take longer depending on the bank and time of day. Always check the deposit policy of your chosen operator, as processing windows and any applicable fees differ between platforms.

Withdrawal timelines depend on the operator and the payment method selected. E-wallet withdrawals are generally processed within 24 to 48 hours once the operator approves the request. Bank transfers may take 3 to 5 business days. Most operators require identity verification to be completed before your first withdrawal can be processed. Check your operator's withdrawal policy for specific timelines and any minimum withdrawal amounts in PKR.

Many reputable betting operators do not charge fees on standard deposits or withdrawals, though this varies by platform and payment method. Some methods may carry a small processing fee charged by the payment provider rather than the operator itself. Always review your chosen operator's banking or payments page for a full breakdown of any applicable fees before transacting.

Minimum deposit amounts differ between operators. Many platforms catering to Pakistani users offer entry-level deposits starting from PKR 500 to PKR 1,000, though some operators set higher minimums. 365apk recommends always checking your chosen operator's deposit page directly, as minimums can change and may also vary depending on the payment method you select.

Games & How to Play

5 questions

365apk publishes informational guides covering a wide range of casino game types, including slot games, live dealer casino (live roulette, live blackjack, live baccarat), table games, video poker and crash games. Our guides explain game mechanics, rules and general strategy at an introductory level. We do not host or operate any games directly — all actual gameplay takes place on third-party operator platforms.

Sports betting involves predicting the outcome of a sporting event and placing a wager on that prediction at a set of odds. Popular sports among Pakistani users covered in 365apk guides include cricket — including PSL, ICC T20 World Cup and bilateral series — as well as football, kabaddi, UFC and tennis. Odds, bet types (match winner, total runs, handicap) and how to read a betslip are all covered in our sports betting guides.

A live casino streams real-time games hosted by professional human dealers from a dedicated studio or land-based venue. Players join via video stream and interact with the dealer through an on-screen interface. This differs from standard online casino games, which use computer-generated Random Number Generator (RNG) outcomes. Live dealer games — particularly live blackjack, roulette and baccarat — are especially popular for the immersive, social experience they provide.

Odds represent the probability of an outcome occurring and determine how much you win relative to your stake. Most international betting platforms display odds in decimal format (e.g., 2.50), which means a PKR 1,000 bet returns PKR 2,500 in total (PKR 1,500 profit). Some platforms also offer fractional or American odds formats. 365apk guides include dedicated sections on understanding and comparing odds across different formats.

Cricket — including Pakistan Super League (PSL) matches, ICC T20 World Cup tournaments and international bilateral series — features prominently on most international sports betting platforms. Pakistani users will typically find comprehensive markets covering match outcomes, top run scorer, total sixes, over-by-over runs and many more. 365apk provides educational guides on how cricket betting markets work; users must verify the availability and legal status of such betting in their jurisdiction independently.

Bonuses & Promotions

4 questions

A welcome bonus is a promotional offer extended to new players upon registering and making their first deposit on an operator platform. Common formats include a deposit match bonus (e.g., 100% up to PKR 10,000) or free spins on selected slot games. Welcome bonuses always carry terms and conditions — most importantly wagering requirements, which specify how many times you must play through the bonus amount before withdrawing any winnings derived from it.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount — or the bonus plus deposit — before any winnings can be withdrawn. For example, a 30x wagering requirement on a PKR 5,000 bonus means you must place PKR 150,000 in qualifying bets before withdrawal is permitted. Understanding wagering requirements is essential — a bonus with very high requirements may be harder to convert into real withdrawable funds.

Yes, virtually all bonuses on betting platforms carry an expiry date — typically between 7 and 30 days from the date the bonus is credited. If you do not meet the wagering requirements within the expiry window, the bonus and any associated winnings are usually forfeited automatically. Always read the full bonus terms and check the expiry date before opting into any promotional offer on your operator platform.

Welcome bonuses are generally exclusive to newly registered players making their first deposit. Most operators also run ongoing promotions for existing users — including reload bonuses, cashback offers, free bet credits and loyalty programme rewards. Availability may depend on your account status, deposit history and the operator's current promotional calendar. Check your operator's promotions page regularly to stay updated.

Security & Responsible Gambling

5 questions

KYC stands for Know Your Customer. It is a mandatory identity verification process required by licensed gambling operators to confirm a user's identity, age and address. In practice, this means submitting a copy of a government-issued photo ID — such as a Pakistani CNIC (Computerised National Identity Card) — along with proof of address and sometimes proof of payment method. KYC is typically required before your first withdrawal and is a standard regulatory compliance requirement.

365apk takes data privacy seriously. All Platform pages use HTTPS encryption. We collect only the minimum personal data necessary to operate the Platform and respond to user enquiries. We do not sell personal data to third parties. Full details of how we collect, use and protect your data — and your rights as a data subject — are set out in our Privacy Policy, which is available at /privacy-policy.

Deposit limits, loss limits, session time limits and self-exclusion options are typically found in the Responsible Gambling or Account Settings section of your operator's platform. To set a deposit limit, log in and navigate to those settings, select the limit type and enter your preferred amount. Self-exclusion — a formal suspension of your account for a defined period — can usually be initiated through account settings or by contacting the operator's support team directly.

If you believe gambling is negatively affecting your finances, relationships or wellbeing, take action promptly. Start by using your operator's self-exclusion or cooling-off tool to restrict access to your account. Speak to a trusted person in your life and consider seeking professional support from a counsellor who specialises in behavioural addictions. Our dedicated Responsible Gambling page at /responsible-gambling provides detailed guidance on warning signs, self-assessment questions and available support options.

Online gambling occupies a legally sensitive position in Pakistan. The Prevention of Gambling Act 1977 and other local statutes may restrict or prohibit gambling activities. 365apk does not provide legal advice and cannot confirm the lawful status of any gambling activity for any individual in Pakistan. Users are solely responsible for understanding and complying with all applicable local laws before engaging with any gambling platform. This information is provided for general context only.

Gambling involves significant financial risk. 18+ only — or the higher minimum required by the applicable operator or license jurisdiction. If gambling is affecting your life, visit our Responsible Gambling page for guidance and support resources.

Still Have Questions?

Our support team is available around the clock. You can also explore the full 365apk platform — guides, responsible gambling tools and policy documents — all in plain English for Pakistani users.

365apk is an independent information platform. It does not operate a casino or accept wagers. Gambling involves financial risk — 18+ only. Local laws in Pakistan may restrict online gambling.